Why hire an independent evaluation service?
Venue ownership and staff are usually blinded by the day-to-day operations, and they rarely have the chance to experience events in their venue from their customer’s perspective. Customer reviews and surveys can be helpful, but also can be biased, inaccurate, or misleading. Following review/survey feedback can often mislead event/venue operations to make costly changes to their facility that may not correctly solve the issues.
By hiring an independent firm to evaluate your facility, you know that the feedback gained is not biased, and is collected by industry experts.
At eventcx, we pride ourselves in reporting accurate, unbiased feedback of your live events and facilities. Venue ownership and event organizers might not always love the results, but can trust the the information reported is reliable for making the changes needed to improve your customer’s event experience.
Before our eventcx team travels to a facility, we spend weeks preparing for each evaluation. We read and assess all major online review platforms, evaluate your online advertising, website, ticketing experience, and also contact local staff and event attendees to help us prioritize areas of focus for each event/facility.
Event Evaluation Services
Live Event Venue Evaluation
At eventcx, we provide an independent unbiased evaluation of your live event venue, and more importantly evaluate how your live event venue functions during before, during, and after live events. Our reports/feedback can be analyzed by your venue ownership and operations team to ensure the correct infrastructure and operational changes are made to improve the overall customer experience for different types of events. Event venue types include sports stadiums and arenas, concert venues, outdoor festival venues, fitness event sites/venues, and conference/convention centers.
Live Event Evaluation
Our trained team of eventcx undercover evaluators will attend and audit the overall customer experience of your upcoming live event. We provide feedback on 100+ metrics that will help you improve your event experience for your existing and future customers. Events types include sporting events, concerts, fitness events, outdoor festivals, conferences, conventions, and all other live events with 5000+ attendees.
Venue ownership and staff are usually blinded by the day-to-day operations, and they rarely have the chance to experience events in their venue from their customer’s perspective. Customer reviews and surveys can be helpful, but also can be biased, inaccurate, or misleading. Following review/survey feedback can often mislead event/venue operations to make costly changes to their facility that may not correctly solve the issues.
By hiring an independent firm to evaluate your facility, you know that the feedback gained is not biased, and is collected by industry experts.
At eventcx, we pride ourselves in reporting accurate, unbiased feedback of your live events and facilities. Venue ownership and event organizers might not always love the results, but can trust the the information reported is reliable for making the changes needed to improve your customer’s event experience.
Before our eventcx team travels to a facility, we spend weeks preparing for each evaluation. We read and assess all major online review platforms, evaluate your online advertising, website, ticketing experience, and also contact local staff and event attendees to help us prioritize areas of focus for each event/facility.
Private Event Venue Evaluation
One of our eventcx evaluators specializing in private event venues will do a single day site visit to your venue to evaluation the physical space, operations, systems, and staffing. We rate and provide feedback on 50+ metrics specific to private event venues. The goal of this service is to gain a new perspective of the day-to-day operations of your facility, and to provide feedback and suggestions on what changes to make to improve your overall customer experience.