expert undercover evaluations

What is covertcx?

covertcx is an independent evaluation company specializing in undercover customer experience evaluations for sports stadiums/arenas, concert venues, convention centers, and retail stores/businesses. Our trained expert evaluators work behind the scenes as attendees/customers to provide a detailed, reliable assessment of event venues and retail establishments that can’t be achieved through customer surveys and review platforms. We work on behalf of ownership/management to highlight areas of focus to increase profitability, improve efficiency, boost productivity, and most importantly to grow overall customer satsifaction.

Spend money on things that matter to customers, not on things that don’t.